Privacy policy
Privacy Policy
Last updated: August 18, 2026
At Greenora Garden, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding it. Please read it carefully.
By visiting our website or placing an order, you agree to the practices described in this policy.
1. Who We Are
Greenora Garden is a US-based online store specializing in handmade wooden plant stands, plant furniture, and botanical home décor.
Trading name: Greenora Garden
Address: 150 Langford Rd NE, Ranger, GA 30734, United States
Email: contact@greenoragarden.com
Phone: +1 (508) 226-5326
Our store is powered by Shopify Inc. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in matters relating to your personal information.
2. What Information We Collect
We collect personal information when you interact with our store. This includes:
Information you give us directly:
- Full name, email address, and phone number
- Billing and shipping address
- Payment details (processed securely — we do not store full payment-card numbers)
- Messages and enquiries you send us
- Information associated with your orders and purchases
Information collected automatically:
- IP address and device/browser information
- Pages you visit, how long you spend on them, and links you click
- Products you view, add to your cart, or purchase
- Cookies and similar tracking technologies
Information from third parties:
- Data from Shopify and payment processors to help fulfil your order
- Information from analytics or advertising partners to help us improve our services
3. How We Use Your Information
We use your personal information for the following purposes:
To fulfil your order:
Processing payments, arranging dispatch, sending order confirmations and tracking information, and handling returns or refunds.
To communicate with you:
Responding to enquiries, providing customer support, and sending important updates about your order or account.
To improve our store:
Understanding how customers use our website so we can improve the shopping experience, fix technical issues, and develop our products.
For marketing (with your consent):
Sending promotional emails about new products, offers, or updates. You can opt out at any time by using the unsubscribe link included in our marketing emails.
For security and fraud prevention:
Protecting our store and customers from fraudulent, illegal, unauthorized, or harmful activity.
To comply with the law:
Meeting our legal obligations under applicable US federal and state laws, including responding to lawful requests from government authorities.
4. How We Share Your Information
We do not sell your personal information. We only share it in the following circumstances:
With Shopify:
Our store is hosted on Shopify. Shopify processes information necessary to operate our online store and may process your information in accordance with its own Privacy Policy.
With service providers:
We work with trusted third parties that help operate our store, including payment processors, email platforms, analytics services, and shipping providers. These providers receive information only as necessary to perform services for us.
With shipping carriers:
Your name, delivery address, contact information, and relevant order details may be shared with shipping partners solely for the purpose of fulfilling and tracking your order.
When required by law:
We may disclose your information if required to do so by law, court order, legal process, or government authority.
In a transfer of the store:
If Greenora Garden is sold, merged, reorganized, or otherwise transferred, your information may be transferred as part of that transaction, subject to applicable law.
5. Cookies
We use cookies and similar technologies to improve your experience on our website.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Keep our website functioning properly
- Understand how visitors use our store
- Improve our services
- Measure marketing and advertising performance
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of our website function.
6. Data Retention
We keep your personal information for as long as necessary to:
- Fulfil your orders and provide our services
- Comply with our legal, tax, and accounting obligations
- Resolve disputes
- Enforce our agreements and policies
- Protect our legal rights
When your information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.
7. International Data Transfers
As our store is powered by Shopify and may use other third-party service providers, your information may be processed or stored in locations outside the United States.
Where personal information is transferred internationally, appropriate safeguards may be used where required by applicable law to help protect your information.
8. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided us with personal information, please contact us at:
We will take appropriate steps to investigate and delete the information where required.
9. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Right to know — request information about the personal data we collect and how we use it.
- Right to access — request a copy of the personal information we hold about you.
- Right to correction — ask us to correct inaccurate or incomplete information.
- Right to deletion — request that we delete your personal information, subject to applicable exceptions.
- Right to opt out of sale — we do not sell your personal information.
- Right to non-discrimination — we will not discriminate against you for exercising applicable privacy rights.
- Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.
Residents of California may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA).
To exercise an applicable privacy right, please contact us at:
We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.
10. Marketing Communications
If you have opted in to receive marketing emails from Greenora Garden, you can unsubscribe at any time by:
- Clicking the unsubscribe link included in any marketing email we send; or
- Emailing us at contact@greenoragarden.com and asking to be removed from our marketing list.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, or important service updates.
We do not sell or share your email address with third parties for their own independent marketing purposes.
11. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Our store uses HTTPS encryption, and payment information is processed through secure payment services. Shopify and our payment providers may maintain their own security and compliance measures, including applicable payment-card security standards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you not to send sensitive information through unsecured communication channels.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Our website
- Our services
- Third-party providers
- Applicable legal requirements
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
13. Complaints
If you are unhappy with how we have handled your personal information, please contact us first at:
We will make reasonable efforts to review and resolve your concern.
If you are a California resident and remain unsatisfied, you may contact the California Attorney General's Office or use the appropriate state consumer protection or privacy complaint process.
14. Contact Us
For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Greenora Garden
150 Langford Rd NE
Ranger, GA 30734
United States
Email: contact@greenoragarden.com
Phone: +1 (508) 226-5326
Website: greenoragarden.com
We will respond to privacy requests within the timeframe required by applicable law.