FAQ

Shipping
Where do you ship?
We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

How much does shipping cost?
We offer Free Standard Shipping on every order. There are no minimum purchase requirements, hidden fees, or additional shipping charges. The price displayed at checkout is the final price you pay.

How long will my order take to arrive?
Orders are typically processed within 1 business day (Monday through Friday). After dispatch, USPS Priority Mail or another trusted carrier typically delivers within 1–3 business days. Estimated total delivery time is 2–4 business days.

What is your order cut-off time?
Orders placed before 5:00 PM Eastern Standard Time (EST), Monday through Friday, are typically processed on the same business day. Orders placed after 5:00 PM EST, on weekends, or on U.S. Federal Holidays will be processed on the next business day.

Which delivery service do you use?
Orders are shipped via USPS Priority Mail or another trusted carrier. Every shipment includes tracking information, which will be emailed once your order has been dispatched.

How do I track my order?
Once shipped, you will receive an email with your tracking number. You can track your shipment anytime via our tracking page or the carrier's website.

My order has not arrived. What should I do?
If your order hasn’t arrived within 7 business days, please contact us at contact@greenoragarden.com. We will investigate and resolve the issue promptly.

Can you deliver to a PO Box?
Yes. We gladly ship to PO Boxes using USPS services.

What happens if I entered the wrong delivery address?
Please review your address carefully. Once an order is shipped, we cannot modify it. Greenora Garden is not responsible for issues resulting from incorrect shipping information provided at checkout.

Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. The item must be unused, in its original condition, and in its original packaging.

How do I request a return?
Email us at contact@greenoragarden.com with your order number and reason for return. We will respond within 24 hours (Mon–Fri).

Who pays for return shipping?

  • Damaged/Incorrect items: We cover all return shipping costs and provide a prepaid label.

  • Change of mind: Return shipping is the customer's responsibility.

My item arrived damaged. What should I do?
Contact us within 30 days of delivery at contact@greenoragarden.com with photos of the damaged product and packaging for a fast resolution (replacement or refund).

When will I receive my refund?
Once inspected, your refund will be issued to your original payment method within 7 business days.

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